1) Guarantees
Receive a lifetime guarantee with our plastic, Minnesota, acrylic, channel, aluminum, copper, brass, bronze, stainless steel, and cast metal letters. All other letters are guaranteed to be free of manufacturing defects for a duration of one year.

2) Ordering
You can place your order via our online shopping cart, e-mail, fax, or phone number. We accept a range of payment options, including Visa, MasterCard, Discover, and American Express. Always order letters based on the height of the uppercase letters. The height of the lowercase letters corresponds to the height of the uppercase letters (1/2 to 2/3 the height of the uppercase letters). Large lowercase letters (i.e. bdfghklpqty) are the same height as uppercase letters and small lowercase letters (i.e. acemnorsuvwxz) are 1/2 to 2/3 the height of the uppercase letters.

3) Shipping
We will ship your order via UPS, FedEx or U.S. Postal Service, unless otherwise specified. Keep in mind, orders shipped to countries outside the United States may be subject to duties, taxes, VAT, etc. The buyer will be responsible for these costs and any other fees that may be applied when importing goods into their country.

4) Errors/Omissions
Please check the order immediately upon delivery. For any errors and missing items to be replaced, make sure to report to us within 15 days after delivery.

5) Proposals
You are responsible for reading and approving the proposal or order form before ordering. By accepting the proposal, you are indicating that you have read and approved the quote or order form. Sign Designs, Inc. D.B.A. BuySignLetters.com cannot be responsible for any discrepancies overlooked during the customer review process.

6) Disclaimer
Sign Designs, Inc. D.B.A. BuySignLetters.com gives you an easy-to-use and user-friendly site that provides accurate content, including product information, policies, pricing, and photos. We reserve the right to change our policies, pricing, and item availability without giving prior notice. Prices displayed on our site are subject to final approval at the time of order fulfillment. Images are shown for representational purposes only. In case we are unable to provide an actual image of a product, Sign Designs, Inc. reserves the right to substitute a similar image for the one described in the product information. Buysignletters.com reserves the right to cancel any order. Production times may vary, based on the number of orders being currently processed. We can accommodate some rush in certain instances based on our current production volume. Our policy is not to put a new order ahead of others already in production. We cannot guarantee shipping times on orders with painted, natural satin, anodized, oxidized or polished finishes, as there may be imperfections in the finishes that require the letters to be remade. Since finishing is the last step in the production process, the imperfections will not be visible until the order is completed and almost ready for shipping. We do our absolute best to meet production deadlines and we will not be responsible for any costs associated with delays in shipping or delivery. While Signs Designs, Inc. tries in good faith to make sure that the information in our ‘store’ and information published on our website is accurate, we are not responsible for typographical errors or technical inaccuracies. This disclaimer does not affect the term of any manufacturer's warranty.

7) Returns Click Here
Due to the nature of our business, we produce sign letters and component parts as we receive the orders. Therefore, they are custom made to order. As a service to our customers, we offer a credit of up to 50% of the cost for most products should you need to return any goods due to an error or cancellation by the end user. Exceptions include: You can return the Changeable Letters and Changeable Letter Accessories for a credit of the purchase price of less than a 15% restocking fee. You can return the Gator Foam, Foam, Vinyl, Tabbee, Sintra and Simulated Brass/Stainless letters for a credit of 25% of the purchase price of the letters. Please click on the blue link above next to "Returns" to request a Return Merchandise Authorization (RMA) number. Returns will not be credited without a Return Merchandise Authorization (RMA) number. Returns will be credited at the percentages stated in this section. All products must be returned to us within 30 days of purchase. No cash on delivery (C.O.D.) returns will be accepted. Returned items will only be accepted in new/un-used condition. We do not pay the shipping costs for a return. Items, such as mounting patterns, custom mold fees, custom logos, letters cut in a custom font, paint match fees, custom mounting fees, custom finishing and art fee cannot be credited. Exchanges cannot be made. Please click the link in this section and complete the required information. We will email you a Return Merchandise Authorization (RMA) number and instructions within 1 to 2 business days.

Defective Items
We will return or replace any defective items due to material defects or manufacturer defects. Customers need to make all defective product claims within 7 business days of delivery. Please click on the blue link above next to "Returns" and complete the form to request a Return Merchandise Authorization (RMA) number or contact one of our customer service representatives to have the defective item picked up and replaced with the same item in the same material, font, finish, size, etc., and then shipped to you. Returns will not be accepted without a Return Merchandise Authorization (RMA) number.

Damaged Items
BuySignLetters.com makes every effort to ship items securely. In the event you receive a damaged item, please contact us within 5 business days of delivery at 772-581-8810. Our customer service representatives will arrange to have the damaged item picked up and replaced with the same item in the same material, font, finish, size, etc. and then shipped to you.

Changes to orders
You can only make changes or cancel your order within 24 hours from the time you place the order, except for Changeable Letters and Changeable Letter accessories.We ship these products the same day or the next day after you place the order and you can request changes within 2 hours from the time you place the order. If you need to add to an order that you placed more than 24 hours ago, you will need to place another order or contact our office and we may be able to accommodate your request.

We reserve the right to refuse any return, based on the following reasons:
-We do not accept used products and only items in new or unused condition.
- Items returned more than 30 days after purchase.
- Items returned without a RMA (Return Merchandise Authorization) number.

8) Important
Neither seller nor manufacturer shall be liable for any injury, loss or damage —direct or consequential — arising from the use of or the inability to use the product. Before using the item, the user shall determine the suitability of the product for his or her intended use and assume all risk and liability whatsoever in connection therewith. Delays in delivery can occur due to numerous reasons. Sign Designs, Inc. D.B.A. BuySignLetters.com is not responsible or liable for any costs incurred due to late or delayed delivery of your order.

9) Ordering Online
Ordering online with us is safe and secure!

We employ a safe and secure payment method that does not compromise the personal details and credit card information of our visitors. Our online system is 100% secure and is processed by PayPal.

Under the Fair Credit Billing Act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event that your card is used in a fraudulent manner, you need to notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to perform transactions on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal check. Personal checks will delay your order, as we must wait for your funds to clear before we ship any merchandise.

*Please allow an additional 7 to 10 business days for shipping of your merchandise if paid by personal check. To order by check, print the order form with your shopping cart contents from the Order Confirmation Page and complete the necessary fields and then mail the form to the address above.

10) What About Cookies?

Cookies refer to the alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and provide various features. These include keeping track of what you add to your cart, saved carts, and storage of items in your shopping cart between visits.

The "help" portion of the toolbar on most browsers indicates how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of the excellent features on the Buysignletters.com website, therefore,  we recommend that you leave them turned on.