Terms & Policies

1. Guarantee

We stand behind the quality of our products.

Our Plastic, Minnesota, Acrylic, Channel, Aluminum, Copper, Brass, Bronze, Stainless Steel, and Cast Metal Letters are backed by a Lifetime Manufacturer's Guarantee against defects in materials and workmanship.

All other products are guaranteed to be free from manufacturing defects for one (1) year from the date of purchase.

2. Ordering

Orders may be placed online through our secure shopping cart, by email, fax, or telephone.

We accept:

• Visa

• MasterCard

• American Express

• Discover

Letter Sizing

Always order letters based on the height of the uppercase letters.

Lowercase letters are proportionally sized:

• Large lowercase letters (b, d, f, g, h, k, l, p, q, t, y) are approximately the same height as uppercase letters.

• Small lowercase letters (a, c, e, i, m, n, o, r, s, u, v, w, x, z) are typically ½ to ⅔ the height of the corresponding uppercase letter.

3. Shipping

Orders are shipped via UPS, FedEx, or the U.S. Postal Service, unless otherwise requested.

International Orders

International shipments may be subject to:

• Import duties

• Customs fees

• VAT

• Local taxes

• Brokerage fees

These charges are the responsibility of the purchaser and are not included in the purchase price or shipping charges.

4. Errors or Missing Items

Please inspect your order immediately upon delivery.

Any shipping errors, shortages, or missing items must be reported within 15 days of delivery.

5. Proposal Approval

Customers are responsible for reviewing and approving all quotations, artwork, proofs, and order forms before production begins.

By approving a proposal or placing an order, you acknowledge that all information has been reviewed and approved.

Sign Designs, Inc. d/b/a BuySignLetters.com cannot be held responsible for errors or omissions that were approved during the customer review process.

6. Website Disclaimer

We strive to provide accurate product descriptions, pricing, photographs, specifications, and policies.

However, we reserve the right to:

• Correct typographical or technical errors

• Modify product specifications

• Change pricing without prior notice

• Update policies at any time

• Discontinue products without notice

• Cancel any order at our discretion

Product photographs are for illustration purposes only and may not exactly represent the finished product.

If an exact product image is unavailable, we reserve the right to substitute a similar representative image.

Production Times

Production schedules vary depending upon current order volume.

Rush production may be available on select products; however, we do not move new orders ahead of orders already in production.

Orders requiring painted, anodized, oxidized, satin, or polished finishes may occasionally require additional production time if finishing imperfections are discovered during final inspection and the product must be remanufactured.

Although we make every effort to meet estimated production dates, BuySignLetters.com is not responsible for costs resulting from production, shipping, or delivery delays.

This disclaimer does not affect any applicable manufacturer's warranty.

7. Returns & Cancellations

Because nearly all of our products are custom manufactured specifically for each order, they are generally non-returnable.

However, as a courtesy to our customers, we offer limited return credits on many products.

Standard Products

Eligible products may receive a credit of up to 50% of the original purchase price.

Changeable Letters

Changeable Letters and Changeable Letter Accessories may be returned for a refund less a 15% restocking fee.

Limited Credit Products

The following products are eligible for a 25% credit only:

• Gator Foam

• Foam Letters

• Vinyl Letters

• Tabbee

• Sintra

• Simulated Brass Letters

• Simulated Stainless Steel Letters

Non-Returnable Items

The following items are non-refundable:

• Mounting patterns

• Custom logos

• Custom fonts

• Custom mold charges

• Paint match fees

• Custom mounting

• Custom finishes

• Artwork charges

Return Requirements

• An RMA (Return Merchandise Authorization) number is required before any return.

• Returns without an RMA will not be accepted.

• Products must be returned within 30 days of purchase.

• Items must be new, unused, and in original condition.

• Shipping charges are non-refundable.

• Customer is responsible for return shipping costs.

• C.O.D. returns will not be accepted.

• Exchanges are not available.

RMA requests are typically processed within 1–2 business days.

Defective Products

Products found to have manufacturing defects will be repaired or replaced at our discretion.

Claims must be submitted within 7 business days of delivery.

An RMA is required before returning any defective merchandise.

Damaged Shipments

Although every order is carefully packaged, shipping damage can occasionally occur.

Please report shipping damage within 5 business days of delivery by calling:

We will arrange replacement of the damaged item with the same material, size, finish, font, and mounting method whenever applicable.

Order Changes & Cancellations

Orders may be modified or cancelled within 24 hours of placement.

Changeable Letters and Accessories typically ship the same day or the following business day; therefore, changes must be requested within 2 hours of placing the order.

Requests received after these timeframes may not be possible once production has begun.

We Reserve the Right to Refuse Returns When:

• Products have been used or installed

• Items are returned more than 30 days after purchase

• No RMA number has been issued

• Products are not in new condition

8. Limitation of Liability

Neither Sign Designs, Inc. nor the manufacturer shall be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, any product.

It is the customer's responsibility to determine whether a product is suitable for its intended application before installation or use.

BuySignLetters.com is not responsible for costs incurred due to production, shipping, carrier delays, weather events, or other circumstances beyond our control.

9. Secure Online Ordering

Ordering online is safe and secure.

Our website uses secure encryption to protect your personal and payment information. Online payments are securely processed through trusted payment providers.

Under the Fair Credit Billing Act, your liability for unauthorized credit card charges is limited when promptly reported to your financial institution.

Customers may also pay by:

• U.S. Postal Money Order

• Personal Check

Orders paid by personal check will be held until funds have cleared.

Please allow an additional 7–10 business days for processing when paying by personal check.

10. Cookies

Our website uses cookies to enhance your shopping experience.

Cookies help us:

• Remember items in your shopping cart

• Save your shopping session

• Store saved carts

• Improve website functionality

• Enhance site performance

Most web browsers allow you to disable cookies through browser settings. However, disabling cookies may prevent certain features of our website from functioning properly.

For the best experience while using BuySignLetters.com, we recommend leaving cookies enabled.