RETURN DEPARTMENT

Due to the nature of our business; sign letters and component parts are produced as orders are received. They are therefore custom made to order. As a service to our customers, we will offer a credit of up to 50% of the cost for most products should you need to return any goods that were ordered in error or canceled by the end user. Exceptions are: Changeable Letters and Changeable Letter Accessories can be returned for a credit of the purchase price less a 15% restocking fee. Gator Foam, Foam, Vinyl, Tabbee, Sintra and Simulated Brass/Stainless letters can be returned for a credit of 25% of the purchase price of the letters. Please click on the blue link above next to "Returns" to request a Return Merchandise Authorization (RMA) number. Returns will not be credited without a Return Merchandise Authorization (RMA) number. Returns will be credited at the percentages stated in this section. All returns must be received back to us within 30 days of purchase. No C.O.D. returns will be accepted. Returned items will only be accepted in new/un-used condition. We do not pay the shipping costs for a return. Items such as mounting patterns, custom mold fees, custom logos, letters cut in a custom font, paint match fees, custom mounting fees, custom finishing and art fee's cannot be credited. Exchanges cannot be made. Please fill out the form below and a Return Merchandise Authorization (RMA) number and instructions will be emailed to you within 1 to 2 business days.

Defective Items
Any item that is defective due to material defect or manufacturer defects will be accepted for return or replacement. All defective product claims must be made to us within 7 business days of receipt. Please click on the blue link above next to "Returns" and complete the form to request a Return Merchandise Authorization (RMA) number or to make arrangements with one of our customer service representatives to have the defective item picked up and a replacement item (in the same material, font, finish, size, etc) shipped to you. Returns will not be credited without a Return Merchandise Authorization (RMA) number.

Damaged Items
BuySignLetters.com makes every effort to ship items securely. In the event you receive a damaged item, please contact us within 5 business days of receipt (772-581-8810). Our customer service representatives will make arrangements to have the damaged item picked up and a replacement item (in the same material, font, finish, size, etc) shipped to you.

Changes to orders
You can only make changes or cancel your order within 24 hours from the time the order is placed. Changeable Letters and Changeable Letter accessories are the exception, these products ship same or next day after ordered and these orders can usually only be changed within 2 hours from the time the order is placed. If you need to add to an order that you placed more than 24 hours ago; you will need to place another order or contact our office and we may be able to accommodate your request.

We reserve the right to refuse any return based on the following:
- We will not accept the return of used products. Items must be in new/unused condition when received back.
- Items returned more than 30 days after purchase
- Items returned without a RMA (Return Merchandise Authorization) number

Please fill out the form below and a Return Merchandise Authorization (RMA) number and instructions will be emailed to you within 1 to 2 business days.